Effective Date: August 17, 2026Last Updated: August 17, 2026Application: SmartSuite CRMDeveloper: Transworld Technologies Ltd.
1. Introduction
Welcome to SmartSuite CRM ("Application", "we", "us", or "our"). This Privacy Policy explains how Transworld Technologies Ltd. collects, uses, discloses, and safeguards your information when you use our mobile application and related enterprise CRM services.
Please read this Privacy Policy carefully. By accessing or using SmartSuite CRM, you acknowledge that you have read, understood, and agreed to the practices described in this policy.
2. Information We Collect
We collect information necessary to provide field force management, customer relationship management (CRM), attendance tracking, and sales analytics services.
A. Personal & Account Information
User Identity: Full Name, Employee Code/ID, Designation/Role, Email Address, and Phone Number.
Account Credentials: Username, Password (encrypted), and Authentication Tokens.
Profile Media: Profile photo or avatar uploaded by the user.
B. Location Information (Foreground & Background)
Precise Location Data: GPS coordinates (latitude and longitude), street address, locality, and city.
Background Location: If permitted by the user and mandated by your organization for field duty tracking, SmartSuite CRM collects location data in the background (even when the app is closed or not in active use) via a foreground service to support Live Route Tracking, Attendance Verification, and Visit Check-In/Check-Out Verification.
C. Customer & Business Data (CRM Activity)
Customer Details: Customer company name, contact person name, address, email, phone number, and customer code.
Sales & Field Records: Visit schedules, visit check-in/out logs, follow-up remarks, tasks, opportunities, and transaction summaries created by you or assigned to you.
D. Technical & Device Information
Device Identifiers: Android Secure ID, Device Model, Operating System Version, App Version, and Network Status.
Usage & Log Data: System logs, API interaction logs, and error/crash reports.
3. How We Use Your Information
We use the collected information strictly for operational, business, and enterprise management purposes:
Authentication & Access Control: To verify your identity, maintain secure active sessions, and restrict unauthorized access.
Attendance Management: To record daily attendance punch-in and punch-out with location verification.
Visit & Task Tracking: To verify field sales visits, schedule customer follow-ups, and record field interaction logs.
Field Force Tracking & Safety: To provide your employer/organization with real-time location visibility during active duty hours.
Analytics & Performance Reports: To calculate Performance Index (PI) metrics, customer interaction analytics, and sales progress reports.
App Functionality & Security: To maintain application stability, debug issues, and enforce device security controls.
SmartSuite CRM collects location data to enable Attendance Verification, Field Visit Validation, and Live Tracking during working hours, even when the application is closed or not in use.
Purpose: Location data is collected solely to allow your organization to verify field representative attendance, validate customer visit locations, and track sales travel routes.
Control: Location tracking requires explicit user permission (ACCESS_FINE_LOCATION and ACCESS_BACKGROUND_LOCATION). You may grant or revoke location permissions at any time via your Android device settings. However, disabling location services will prevent Attendance Punch-In/Out and Visit Check-In operations.
No Sale of Location Data: Location data is never sold, leased, or shared with third-party advertisers.
5. Sharing & Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may disclose collected information in the following limited circumstances:
With Your Organization/Employer: Because SmartSuite CRM is an enterprise productivity application, your attendance, location logs, visit records, customer follow-ups, and sales metrics are shared directly with your authorized organization administrator.
Service Providers: We may share data with trusted infrastructure providers (e.g., secure cloud server hosting, Google Maps API for geocoding) bound by strict confidentiality agreements.
Legal Compliance: We may disclose information if required to do so by law, court order, or governmental authority.
6. Data Security & Storage
We implement industry-standard administrative, technical, and physical security measures to protect your personal and business data:
Encryption in Transit: All communications between SmartSuite CRM and server APIs are encrypted using HTTPS (SSL/TLS).
Secure Local Storage: Sensitive tokens and preferences are stored securely using private Android shared preferences.
Access Authorization: Access to user data is protected by token-based authentication and role-based permissions.
7. Data Retention & Account Deletion
Retention: We retain personal data for as long as your enterprise account remains active or as needed to comply with operational requirements.
Data Deletion: Users or organization administrators may request account deactivation and data deletion by contacting our privacy officer at avlsupport@mobile-eye.in. Upon request, non-essential personal identifiers will be deleted or anonymized within 30 days.
8. Children's Privacy
SmartSuite CRM is designed strictly for enterprise business and professional field force use. We do not knowingly collect or solicit personal information from children under the age of 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or app functionality. We will notify users of any material changes by updating the "Last Updated" date at the top of this policy and displaying a notice within the Application.